The type of personal information we collect:

We currently collect and process the following information:

• Personal identifiers such as your name and contact details

• Analytics data provided to us through our website affiliates such as Google, Wix and Facebook which may include your IP address and location.

How we get the personal information and why we have it.

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Website enquiries via the contact form

• Email enquiries

• Telephone enquiries through our website

We also receive personal information (IP data) indirectly, from the following sources in the following scenarios:

• Analytics data from trusted sources such as Google, Facebook and Wix

We use the information that you have given us in order to follow up your enquiry, communicate with you and monitor our website’s performance.

We may share this information within our team but do not share your information with other organisations

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Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information is:

 

Your consent. You are able to remove your consent at any time. You can do this by contacting us via our contact details given below.

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How we store your personal information

Your information is securely stored via GMX.com and Wix.com cloud services.

We keep hold personal information you have provided to us for 5 years from the date that no further contact is made. Clients that use our services will be enrolled onto our electronic patient record and will have their enquiry details deleted from the online cloud services above. We will then dispose of your information by deleting the all the communication and enquiries from the above cloud services.

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Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

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You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

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Please contact us if you wish to make a request at:

refinesurgical@gmx.com or 01777 711 722 or by post at

Refine Surgical, Rossington House, West Carr Road, Ordsall. Retford. DN22 7SW

 

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at refinesurgical@gmx.com or 01777 711 722 or by post at Refine Surgical Rossington House, West Carr Road, Ordsall. Retford. DN22 7SW

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You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

 

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